Terms and Conditions

Last Updated: 8 Dec 2025

Welcome to www.globalcare2u.com (“the Website”). The Website is owned and operated by Global Care Associate (“we”, “us”, “our”). By accessing, browsing, or using this Website and our services, you agree to be bound by the following Terms & Conditions.

If you do not agree with these terms, please discontinue use of the Website immediately.

1. Definition of Services

Global Care Associate provides medical concierge and coordination services, which may include:
• Arranging medical consultations and specialist matching
• Assisting with treatment planning
• Coordinating travel, logistics, translation, and accommodation
• Providing non-clinical support throughout the medical journey

We are not a medical provider and do not offer medical diagnosis, treatment, or clinical advice. All medical decisions remain solely between the patient and licensed healthcare professionals.

2. No Medical Advice Disclaimer

Information on this Website is for general informational purposes only and should not be interpreted as medical advice or a substitute for professional consultation.

You should always seek the advice of qualified healthcare professionals before making medical decisions.

3. Eligibility to Use the Website

By using this Website, you confirm that you:
• Are at least 18 years of age, or have parental/legal guardian consent
• Have the legal capacity to enter into these Terms
• Will provide accurate and truthful information when submitting forms or enquiries

4. User Responsibilities

When using our Website or services, you agree to:
• Provide accurate, complete, and updated information
• Not upload harmful, unlawful, or copyrighted materials
• Not misuse the Website through hacking, data mining, or any disruptive activity
• Comply with all applicable laws and regulations

5. Medical Reports and File Submission

By submitting medical files, you agree that:
• You have the right or legal authority to share the documents
• You permit Global Care Associate to review, store, and share the information with relevant healthcare providers strictly for service coordination
• Files must not contain viruses, malware, or harmful code

All personal data is processed in accordance with our PDPA-compliant Privacy Policy.

6. Third-Party Healthcare Providers

Global Care Associate coordinates access to hospitals, clinics, and specialists. However:
• We do not control or influence clinical decisions
• We do not guarantee treatment outcomes
• We are not liable for the actions, omissions, or decisions of any healthcare provider

All medical procedures, diagnostics, and treatments are performed solely by licensed practitioners under their own responsibility.

7. Fees, Payments & Refunds

All service fees, medical costs, and travel expenses will be communicated transparently before confirmation.
• Medical fees are paid directly to hospitals or healthcare providers
• Concierge or coordination fees (if applicable) are payable to Global Care Associate
• Refunds depend on the policies of the respective healthcare provider, airline, or accommodation partner

Any cancellations or changes may be subject to charges by the third parties involved.

8. Limitation of Liability

To the fullest extent permitted by law, Global Care Associate shall not be liable for:
• Medical decisions, outcomes, or treatment results
• Errors or delays caused by third-party providers
• Loss of data not caused by our negligence
• Travel disruptions, visa issues, or accommodation problems
• Any indirect, incidental, or consequential damages arising from use of our Website or services

Your use of our Website and services is at your own discretion and risk.

9. Intellectual Property

All content on this Website, including text, graphics, logos, icons, and images, is the intellectual property of Global Care Associate or its licensors.
You may not reproduce, distribute, modify, or republish any part of the Website without prior written consent.

10. Website Availability

We strive to keep the Website accessible at all times. However, we do not guarantee uninterrupted access and may suspend or modify the Website temporarily for maintenance or updates.

We are not responsible for losses resulting from downtime or technical issues.

11. Third-Party Links

The Website may contain links to external websites.
We are not responsible for the content, privacy practices, or reliability of third-party websites.

Use of external sites is at your own risk.

12. Data Protection & Privacy

Your personal data will be handled in accordance with our PDPA-compliant Privacy Policy, available on this Website.

By using our services, you consent to the collection and processing of your data as described in the Privacy Policy.

13. Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page with a revised date. Continued use of the Website constitutes acceptance of the updated terms.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Malaysia.
Any disputes arising shall be resolved under the exclusive jurisdiction of Malaysian courts.

15. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Global Care Associate
Website: www.globalcare2u.com
Phone: (+60) 1234567890
Email: concierge@gca.healthcare