PDPA-compliant Privacy Policy

Last Updated: 8 Dec 2025

Global Care Associate (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our clients, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing or using www.globalcare2u.com, you agree to the terms outlined in this Privacy Policy.

1. Types of Personal Data We Collect

We may collect and process the following categories of personal data:

1.1 Personal Identification Details

• Full Name
• Contact Number
• Email Address
• Country of Residence

1.2 Medical and Sensitive Information

• Medical reports
• Diagnostic files
• Treatment history
• Relevant supporting documents for case review

1.3 Technical & Website Usage Data

• IP address
• Browser type
• Device information
• Cookies and website analytics

1.4 Additional Information

• Preferred consultation time
• Communication preferences
• Any details provided voluntarily via forms, emails, WhatsApp, or WeChat

2. How We Collect Personal Data

We collect personal data through the following channels:

• Contact forms on our website
• Email communication
• WhatsApp, WeChat, or phone conversations
• Uploaded medical reports
• Cookies and website analytics tools
• Social media interactions
• Direct consultation sessions

3. Purpose of Collecting and Processing Your Data

Your personal data may be used for the following purposes:

3.1 Service Delivery & Medical Coordination

• Assessing your medical condition
• Matching you with appropriate specialists or hospitals
• Preparing and managing treatment plans
• Coordinating travel, translation, and accommodation
• Providing on-ground support and follow-up

3.2 Communication

• Responding to enquiries
• Providing status updates or appointment reminders
• Sending administrative or service-related notifications

3.3 Business Operations

• Improving our website and services
• Internal record keeping
• Managing customer relationships

3.4 Legal & Compliance

• Complying with PDPA requirements
• Fulfilling regulatory obligations
• Protecting our rights and interests

4. Disclosure of Personal Data

Your data will only be disclosed when necessary and always in alignment with PDPA requirements.

4.1 We may share your data with:

• Medical specialists and healthcare providers involved in your case
• Travel and logistics partners (for coordination purposes)
• Interpreters, translators, and care managers
• IT service providers for secure data storage
• Regulatory or legal authorities when required by law

4.2 We will NOT:

• Sell your data
• Rent or share your data with third parties for marketing purposes
• Disclose sensitive information without your explicit consent

5. Data Protection & Security Measures

We implement strict security measures to protect the confidentiality of your personal data, including:
• Encrypted data storage
• Restricted internal access
• Secure file transmission protocols
• Regular security reviews and updates

While we strive to protect all data, no online transmission is 100% secure. You acknowledge that you share information at your own discretion.

6. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations.

You may request for data deletion at any time, subject to retention requirements prescribed by law.

7. Cookies & Website Tracking

Our website uses cookies and tracking tools to enhance user experience and collect analytical insights.

You may disable cookies in your browser settings, but doing so may affect site functionality.

8. Your Rights Under PDPA

You have the right to:

• Access your personal data
• Request correction of inaccurate or outdated information
• Withdraw consent to data processing
• Request deletion of personal data
• Limit the processing of sensitive information
• Request information on how your data is used

To exercise your rights, please contact our Data Protection Officer via email.

9. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or requests related to your personal data, please contact us:

Global Care Associate
Website: www.globalcare2u.com
Phone: (+60) 1234567890
Email: concierge@gca.healthcare