FAQ
General
1. What is Global Care Assistance (GCA)?
GCA is a premium medical concierge service that supports patients seeking advanced cancer care, childhood development interventions, and wellness treatments in China. We provide medically credible guidance, specialist matching, end-to-end coordination, and transparent support throughout the treatment journey.
2. How is GCA different from typical medical agents?
GCA is led by senior healthcare executives with over 21 years of clinical and hospital operations experience. We operate on a transparent, patient-first model with no hidden incentives. All recommendations are medically grounded and aligned with internationally accepted standards.
3. Who can benefit from GCA’s services?
Individuals or families seeking advanced medical treatments, credible second opinions, clearer diagnosis pathways, or structured guidance to access Tier-1 hospitals in China. We also support patients needing wellness interventions or children with developmental challenges.
Treatment
1. How are specialists selected for my case?
Your medical records are reviewed by clinical experts and matched to specialists and hospitals with proven capabilities in your specific condition. This ensures a fit-for-purpose treatment plan rather than a generic referral.
2. What types of conditions can GCA support?
Our network covers oncology, children development challenges such as autism and ADHD, adjuvant wellness care for chronic conditions, and advanced therapeutic interventions available through leading R&D centres in China.
3. Do I need a confirmed diagnosis before contacting GCA?
Not necessarily. We assist patients at every stage, including those seeking diagnostic clarification, a second opinion, or confirmation of a recommended treatment plan.
Travel
1. Will GCA assist with travel and accommodation arrangements?
Yes. We manage full logistics including flights, airport transfers, accommodation, translators, and on-ground support to ensure a smooth and stress-free medical journey.
2. Is there support during the hospital visit in China?
A dedicated care manager and interpreter will assist you during appointments, procedures, and consultations, ensuring clear communication and continuity of care.
3. Can GCA support patients requiring mobility or special travel arrangements?
Yes. Our concierge team arranges customised support such as wheelchair access, priority transfers, and tailored accommodation to ensure safety and comfort.
Pricing
1. How much does the full medical concierge service cost?
Fees vary based on treatment type, hospital selection, and logistics. After reviewing your case, we provide a transparent breakdown of all estimated medical and non-medical costs before you make any decision.
2. Does GCA receive commissions from hospitals?
No. GCA operates on a strict patient-first model with no commissions or hidden incentives. Our recommendations are based solely on clinical suitability.
3. Are treatment costs paid directly to the hospital?
Yes. All medical fees are paid directly to the healthcare institutions in China to ensure full transparency and financial clarity.
Privacy
1. How does GCA protect my medical information?
All patient data is handled with strict confidentiality and in compliance with PDPA requirements. Documents are shared only with authorised clinical partners involved in your case.
2. Who has access to my medical file?
Only GCA’s clinical triage team and the matched specialists. We do not share or sell patient data to any third party.
3. Can I request deletion of my data after treatment?
Yes. Patients may request full removal of their documents from our system once the treatment journey is complete.
After-care
1. What happens after treatment in China?
We coordinate post-care follow-up and, where applicable, connect you to partner rehabilitation centres in Malaysia or China for continuous recovery support.
2. Will I receive ongoing updates and recommendations?
Yes. Your care manager ensures follow-up on treatment progress, medication plans, next appointments, and recovery pathways.
3. Do you offer rehabilitation services locally?
Yes. We provide access to Malaysia-based rehabilitation partners for continuity of care, especially for oncology recovery, orthopaedic rehab, and neurological conditions.